Here Comes Everybody: The Power of Organizing without Organizations
I’ve listened to about the first 45 minutes of Clay Shirky’s talk on “Here Comes Everybody: The Power of Organizing without Organizations.”...
View ArticleCreating social media versus social networking
An interesting comparison and contrast with two recently added time-sink temptations while online. As of a few weeks ago, you can submit news stories to the new WriterRiver.com, a digg clone site with...
View ArticleReasons for moving towards a conversation, towards collaboration, towards the...
What if your user’s guide had to read like an Instant Messaging, or IM conversation – quick, real-time questions, fast answers, and tailored to nearly every potential customer situation? Harry Miller...
View ArticleCasual users and Power users – what type of online help do they want?
I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach’s presentation, Best Practices for Developing User Assistance...
View ArticleAdvocate for Community Documentation
“Anne, I see you as an advocate for community documentation” – what a great compliment. I was so pleased with the response to my STC Summit talk last week, Strategies for the Social Web for...
View ArticleBusinesses and Social Media – Insights from the Door64 TechFair
Today’s Technology Tools and Social Media for Growing Business was the title, and this session was the last one for Tech Fair, and the Panelists and their company names form an impressive lineup: Doug...
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The Big Shift from Search to Social
I have yet another explanation for the phenomenon that Julio Vazquez describes in a post with a bit of an accusatory title “Technical communicators need to share more.” Nothing like a title that...
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Learn about Leveraging the Social Web for Customer Support
The webinar and interview we recorded last week thanks to MindTouch is now available for your listening and viewing pleasure. I had a blast talking to Scott. I thought we might argue a bit on some of...
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